1. Introduction
These Terms and Conditions (“Terms”) govern all sales and use of French-language instruction, tutoring sessions, and related products or services (“Services”) provided by Voila French Academy (“VFA,” “we,” “us,” or “our”).
By clicking “I agree”, completing payment, or otherwise accessing our Services, you (“Student,” “you,” or “your”) confirm that you have read, understood, and accepted these Terms. If you do not agree, do not proceed with payment or access the Services.
2. Definitions
Course – A structured series of classes.
Session – An individual live class.
Materials – All videos, recordings, slides, documents, assessments, and other content provided by VFA.
Platform – Any software, website, or application designated by VFA for scheduling, communication, or content delivery.
Tutor – Any instructor engaged by VFA to provide the Services.
3. Eligibility and Account
You confirm that you are of legal age in your jurisdiction, have the legal capacity to contract, and will provide accurate and up-to-date information at enrolment and thereafter. You are solely responsible for safeguarding your account credentials and for all activity under your account.
4. Scope of Services
VFA offers live, online French-language Sessions (including TEF and TCF preparation) and, at our discretion, supplementary asynchronous content. We may modify curricula, schedules, teaching methods, class sizes, or Tutor assignments at any time to maintain instructional quality. All marketing descriptions and sample syllabi are for illustration only and do not guarantee specific outcomes.
5. Scheduling and Attendance
Schedules are provided in Eastern Time (ET) unless stated otherwise.
You are responsible for time zone conversion, punctual attendance, and maintaining the necessary equipment and internet connection.
Missed Sessions for any reason on your part are considered delivered and remain payable.
Make-up classes or credits may be offered at our sole discretion and may carry additional fees.
6. Payment, Pricing, Taxes, and Card-on-File
All fees are in Canadian dollars (CAD) and payable in full, in advance, via our designated payment gateway.
Your payment confirms an irrevocable commitment to the full Course duration.
You authorise VFA and our payment processor to store and automatically charge your chosen payment method for instalments, outstanding balances, approved add-ons, administrative fees, and dishonoured payment costs.
A valid payment method must remain on file; failed payments may result in suspension of Services, and you will remain liable for all recovery costs.
Prices may change without notice for future enrolments. Unless otherwise specified, prices include applicable taxes.
You are responsible for any bank or card-issuer fees.
7. No Refund / No Chargeback
All payments are final and non-refundable. You waive the right to dispute, charge back, or reverse any payment except in the case of proven, unauthorised use of your payment method by a third party. Any chargeback attempt for voluntarily purchased Services is a material breach of these Terms and may result in immediate termination, debt collection, and recovery of legal costs.
8. Cancellations and Withdrawals
If you withdraw before your Course ends, you remain liable for the full fee; no refund, credit, or transfer will be issued.
Discontinuation requires written notice at least 14 calendar days in advance; Sessions during this period will proceed as scheduled.
VFA may cancel or postpone a Session due to operational reasons (e.g., Tutor illness). In such cases, we may offer a replacement Session or credit at our discretion, which will be your sole remedy.
9. Tutor Assignment and Substitution
Tutor allocation is at VFA’s sole discretion. We may substitute Tutors or adjust group compositions at any time. Substitutes will have qualifications we deem equivalent; such changes do not entitle you to any refund or discount.
10. Course Materials and Intellectual Property
All Materials are proprietary to VFA or its licensors and are provided solely for your personal, non-commercial use during the Course. You may not copy, record, screenshot, distribute, publish, sell, or create derivative works from any Materials without prior written consent. All intellectual property rights remain with VFA.
11. Recordings and Consent
Sessions may be recorded for quality assurance, training, or student review. By attending, you grant VFA a worldwide, royalty-free licence to record, store, edit, and reuse your image, voice, and contributions for these purposes. Recordings remain our property, and access may be revoked at any time.
12. Student Conduct
You must behave respectfully toward Tutors and other students, avoid harassment, hate speech, or disruptive behaviour, and comply with all applicable laws. VFA may remove you from Sessions and terminate Services without refund if we deem your conduct inappropriate or harmful.
13. Technology and Third-Party Services
Our Services rely on third-party platforms (e.g., Zoom, Google Workspace, WhatsApp). Their use is governed by their own terms and privacy policies. VFA is not responsible for downtime, data loss, or breaches caused by such providers. You must maintain updated systems, antivirus software, and firewall protection.
14. Privacy and Data Protection
We collect and process personal information in accordance with our Privacy Policy and applicable privacy laws. By agreeing to these Terms, you consent to the collection, use, retention, and cross-border transfer of your data for the purposes of delivering and improving the Services.
15. Disclaimer of Warranties
The Services, Materials, and Platform are provided “as is” and “as available” without any warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted or error-free Services.
16. No Guarantees; Student Responsibility
We do not guarantee any specific academic grades, language-proficiency scores, immigration outcomes, or other results. Success depends on your effort and participation.
Important Immigration Notice: VFA is a private language provider and not a Designated Learning Institution (DLI) under Immigration, Refugees and Citizenship Canada (IRCC). We do not issue recognised diplomas, degrees, or immigration-related letters. Our programs are designed exclusively for adult learners aiming to improve French proficiency from A1 to B2 levels. Students are solely responsible for ensuring compliance with Canadian immigration laws. Nothing provided constitutes legal or immigration advice.
17. Limitation of Liability
Our total liability for any claim is limited to the amount you paid for the Services giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits, revenues, data, or goodwill.
18. Indemnification
You agree to indemnify and hold harmless VFA, its officers, employees, contractors, and agents from all claims, losses, and expenses (including legal fees) arising from your breach of these Terms, misuse of Services, or violation of law.
19. Force Majeure
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, pandemics, governmental actions, labour disputes, utility failures, or cyberattacks.
20. Amendments
We may update these Terms by posting a revised version on our website. Changes apply immediately to new purchases and, after 30 days, to existing students. Continued use of Services after that date constitutes acceptance of the changes.
21. Governing Law and Dispute Resolution
These Terms are governed by the laws of Ontario and Canada. Any dispute will be resolved through binding arbitration under the Arbitration Rules of the ADR Institute of Canada, seated in Toronto, Ontario, and conducted in English. You waive the right to participate in a class action.
22. Severability
If any provision of these Terms is found invalid or unenforceable, the remainder shall continue in full force and effect.
23. Entire Agreement
These Terms, along with referenced policies, constitute the entire agreement between you and VFA and replace any prior agreements or understandings.
24. Waiver
Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
25. Assignment
You may not assign your rights or obligations under these Terms without our written consent. We may assign or transfer our rights and obligations without notice.
26. Communication Policy
Official communications will be sent primarily by email. You are responsible for regularly checking your registered email. Failure to read communications is not grounds for rescheduling or refunds.
27. Notice
All notices must be in writing and are deemed given when delivered by email with receipt confirmed.
Voila French Academy
Email: info@voilafrenchacademy.com
28. Contact
Questions should be directed to our Support Team at the email above. We aim to respond within two (2) business days.